FAQ

Description

Recovery Mode is a panel designed for retrieving the HC2 operating system in case of technical problems, e.g. when it is not possible to log into the user’s panel.

Using recovery mode the Home Center 2 will be brought back to the factory installed firmware version. That means all of your settings, configured devices, rooms and so on will be removed and lost if not backed up.

Once back up and running, you will be able to upgrade the firmware to the latest version. Make sure you have a backup available to suit either the recovery firmware version or the latest firmware version if you don’t want to lose all of your data!

Step-by-step guide

Turn the Home Center 2 OFF by pressing and holding the Power button for few seconds or by disconnecting power supply.
Zasób 4@2x

When turned OFF, turn it ON again with recovery button pressed. Keep holding the button.
Zasób 3@2x

Release the button when the LED diodes start flashing from left to right.
Don’t hold the Recovery button for too long! If you hold the Recovery button for 10 seconds the Home Center IP will be set to 192.168.81.1 and you’ll need to adjust the network settings on your computer in order to access the device.
Entering Recovery Mode is signaled with a control diode.
icon_recovery

Type in the IP address of your Home Center 2 in the web browser or use Fibaro Finder.
Recovery Mode screen will be displayed:
Revovery-HC2-1

Status panel displays the following information:

Recovery version – version of firmware that will be recovered
Serial no. – HC2 serial number
IP Address – IP adress, visible in local network
MAC address – Media Access Control address
Last backup – The date and time when last backup file was created
Devices – The Number of devices saved in last backup file
Rooms – The Number of rooms saved in last backup
Scenes – The Number of scenes saved in last backup file
Online – The HC2 Internet access

Click the Recover button in order to restore the Home Center 2 to factory firmware version.
Revovery-HC2-2

Recovery panel will ask you to confirm your choice.
Revovery-HC2-3

Recovering process will take 4 steps, all performed automatically.
Revovery-HC2-4

After successful reboot you can access the Login Panel. Remember that login and password will be set back to admin / admin and that the HC2 needs updating the firmware.

Troubleshooting

If your Home Center does not enter Recovery Mode, make sure that you performed everything as described above or contact FIBARO Support (read how to prepare for contacting FIBARO Technical Support).

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